Privacy Policy

Turnkey Clean provides professional cleaning services for homes, businesses, rental properties, managed properties and short-term accommodation.

For the purposes of UK data protection law, Turnkey Clean is the controller of personal information collected through this website and through our cleaning and quotation services.

The personal information we collect depends on how you interact with Turnkey Clean.

We may collect:

• your full name;
• email address;
• telephone number;
• property or service address;
• postcode;
• selected cleaning service;
• property type;
• cleaning frequency;
• preferred cleaning date and time;
• optional cleaning extras you select;
• access instructions or property information you provide;
• messages, notes and special cleaning requirements;
• photographs or other property information you choose to provide when requesting a quotation;
• correspondence between you and Turnkey Clean;
• payment and transaction information where payment facilities are provided; and
• technical information generated when you use our website.

We may use personal information to:

• provide quotations for cleaning services;
• receive and manage cleaning requests;
• confirm availability, dates and times;
• communicate with you about your quotation or booking;
• provide the cleaning service you have requested;
• manage rescheduling, cancellations and customer support;
• process deposits, payments, refunds and invoices where applicable;
• send service-related confirmations and reminders;
• maintain appropriate business and accounting records;
• protect our website and systems against misuse, fraud and security threats;
• improve the reliability and operation of our services; and
• comply with legal and regulatory obligations.

UK data protection law requires us to have a lawful basis whenever we use personal information.

Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to take steps at your request before entering into a contract or to provide cleaning services you have requested.
• Legal obligation — where we need to retain or process information to comply with applicable law, accounting or tax requirements.
• Legitimate interests — where necessary for appropriate business purposes such as responding to enquiries, protecting our systems, preventing misuse and operating our business, provided those interests are not overridden by your rights.
• Consent — where we specifically ask you to agree to a particular use of your information.

When you request a quote or cleaning service, we use the information you provide to understand the property, assess the work required, provide pricing information and arrange the service.

This may include your contact details, property address, property type, cleaning frequency, selected service, optional extras, preferred date and time, notes and other information you provide.

The starting prices shown on our website may not be your final quotation. Information submitted through the quote or booking process may be reviewed by Turnkey Clean before a final price or booking is confirmed.

Where our website allows you to upload photographs or other property information for a quotation, those files are used to help us assess the cleaning work required.

Please avoid including unnecessary personal information in uploaded photographs. You should also avoid uploading photographs of people, identity documents, financial documents or other sensitive information unless it is genuinely necessary.

Property photographs may also be taken by our team where reasonably necessary to document the condition of a property or the completion of agreed work. We will only use such photographs for appropriate operational purposes unless we obtain permission for another use.

We use Supabase to provide database and related technical services for parts of the Turnkey Clean website.

Information submitted through our booking system may therefore be stored and processed using Supabase infrastructure.

This can include contact details, booking details, service selections, property information and other information needed to manage your request.

Our website is hosted using Vercel.

When you access the website, technical information may be processed automatically to deliver the website, maintain its performance and protect its security.

This information may include:

• IP address;
• browser and device information;
• date and time of access;
• pages or resources requested;
• referring pages; and
• technical and security logs.

We may send emails relating to quote requests, bookings, cancellations, rescheduling, service updates and other transactional communications.

We may use an external transactional email provider, including Resend, to deliver these communications.

Information required to deliver an email may include your name, email address and relevant booking or service information.

We may provide a link or contact option allowing customers to communicate with Turnkey Clean through WhatsApp or another messaging service.

Using these services is optional. If you choose to use them, your information may also be processed by the relevant messaging provider in accordance with its own privacy terms.

You can contact us by email or telephone instead if you prefer.

Our website may contain links to services such as Instagram, Facebook, TikTok, Google Maps and other third-party websites.

A standard external link does not normally load the third-party service simply because you visit our page. If you select the link, however, you will leave our website and the relevant provider may process information about your visit.

Third-party services operate under their own privacy policies and terms.

Our website may use cookies, browser storage and similar technologies where necessary to provide website functionality.

For example, Turnkey Clean may use browser local storage to remember the language you selected so the website can continue to display your preferred language on future visits.

Where cookies or similar technologies are strictly necessary for a service requested by the user, they may be used without requesting optional cookie consent.

If we introduce non-essential analytics, advertising or tracking technologies in the future, we will provide appropriate information and obtain consent where required before activating them.

Where online payment or deposit facilities are offered, payments may be processed by an external payment service provider.

Turnkey Clean does not need to store full payment card details where payment information is processed securely by the relevant payment provider.

We may receive and retain transaction information such as payment status, amount, transaction reference, refund status and related booking information where necessary for our records.

We do not sell your personal information.

We may share information with trusted providers where reasonably necessary to operate Turnkey Clean, including providers of:

• website hosting;
• cloud infrastructure;
• database services;
• email delivery;
• payment processing;
• communication services;
• security and technical support; and
• professional services such as accounting, legal or insurance support where required.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Some technology providers we use may process or store personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is available.

This may include an adequacy regulation, contractual safeguards or another transfer mechanism recognised by UK data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing customer relationships and meeting legal, accounting, insurance and tax requirements.

Different types of information may therefore have different retention periods.

Quote requests that do not lead to a service may generally be deleted or anonymised once they are no longer reasonably required.

Information connected with completed services, invoices, payments, complaints or legal obligations may need to be retained for longer.

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

Measures may include encrypted website connections, access controls, secure service credentials, restricted administrative access and appropriate cloud security controls.

No online service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.

Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain uses of your personal information;
• receive certain information in a portable format where the right to data portability applies; and
• withdraw consent at any time where processing is based on consent.

These rights are not absolute and may depend on the circumstances and the lawful basis under which information is being processed.

Transactional messages relating to a quote, booking, payment or cleaning service are not the same as promotional marketing communications.

If Turnkey Clean sends promotional marketing communications, we will do so in accordance with applicable data protection and electronic communications rules.

Where required, we will obtain appropriate consent before sending marketing communications.

You can ask us to stop sending direct marketing at any time.

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

Our quotation process may use information submitted through the website to organise or assist with a cleaning request, but final quotations may be reviewed by Turnkey Clean before confirmation.

Turnkey Cleans services are intended for adults arranging cleaning services for properties.

We do not knowingly seek to collect personal information directly from children through our booking or quotation services.

If you have concerns about how we use your personal information, we encourage you to contact Turnkey Clean first so we can try to resolve the matter.

You also have the right to raise a concern with the UKs data protection regulator, the Information Commissioners Office (ICO).

Information about your rights and how to contact the ICO is available through the Information Commissioners Office website.

We may update this Privacy Policy when our services, website functionality, technology providers or legal obligations change.

The latest version will be published on this page and the date at the top of the policy will be updated.